Tourist welcome
face to face and remotely (tel - fax - email)
Information
Brochure publication - databases - Powerpoint - Internet - digital technology
Promotion - Communication - Press - Public relations
Exhibitions - workshops - direct marketing activities - press relations - press welcome - integration - public relations
Activities
Mediation, heritage tourism - guided and audio guide tours - conferences - round-table discussions - organisation of partner and services networks
Marketing
Reception activity: creation and sale of trip products - group and individual packages - guided tour services - ticket offices - shop
Measuring customer satisfaction
Customer surveys - handling of complaints, malfunctions and comments
Observation
Observing the local tourist economy
Tourism organisation
Promotion of local tourism and local treasures (trade fairs and marketing operations, group and individual brochures, internet, marketing) - development of tourist products: visits and short stays for groups and professionals - assistance/advisory support for professionals - local micro observatory of tourist numbers - Press Relations service - coordination.
